One of our primary goals is to help our customers comply
with federal mandates and recommendations for language accommodation and staff development. To learn more, please contact us. You can also view a list of our related seminars on these topics on the Education page.
Title VI of the Civil Rights Act of 1964 requires that entities receiving federal funding provide language accommodation to their limited English
proficient ("LEP") clients. Accommodation includes medical interpreters, document translation, staff education and data collection.
> Click here to read key excerpts from the OCR Guidance Summary.
> Click here to link to the OCR Guidance Summary.
The Health Insurance Portability and Accountability Act (HIPAA) provides assurances for client confidentiality. When working with limited English
speakers, this includes written notification in their language, use of interpreters and delineation of staff roles.
> Click here to go to the DHHS HIPPA website.
The Americans with Disabilities Act is part of the Rehabilitation Act of 1973.
It requires that entities remove communication barriers for individuals who are deaf or hard of hearing in order to access public accommodations, medical treatment, employment, etc.
> Click here to go to the DOJ ADA website.
> Click here for Telephone Relay numbers listed by state.
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) pertains to accommodation for LEP or deaf/hard of hearing patients with regard to
communication, staff qualifications and education, and data collection.
> Click here to go to the JCAHO website.
The Standards for Culturally and Linguistically Appropriate Services (CLAS) are a set of recommendations issued by the DHHS Office of Minority Health (OMH).
These address health beliefs, staff recruitment and education, written information, use of interpreters, and data collection.
> Click here to read the CLAS recommendations.